Technology is so advanced to capture, distribute and reuse knowledge (management activities) then why knowledge brokers are required in the organization?

Technology is so advanced which help people in the organization to document their knowledge and store it into organization repository. Other employees can use that centralize repository to learn and reuse that knowledge to solve problems or create new processes. Now a day’s every organization is having own internal knowledge sharing web based portals and also having membership with external (open source/proprietary) knowledge portals (online web based knowledge repositories). User can access these knowledge databases 24X7 from anywhere. Then can put their comments. They can video chat with the person who is the owner of the knowledge information. In the organization some systems are having inbuilt AI (Artificial Intelligence) which will monitor problem solving patterns and build new knowledge or update previously created knowledge and also suggest different knowledge approach to solve the problem. But Still knowledge brokers are required in the organizations because such type of employees motivate and initiate knowledge creation and sharing activities. In an organization every employee is having his/her own capacity of learning or understanding. Knowledge brokers help them by giving knowledge as per their requirements and understandable level (so employee can utilize this knowledge and also participate in creating new knowledge). Knowledge brokers are act like human portal they can integrate knowledge captured from different domains, implement knowledge in new ways, establish standards to access or create knowledge.

Generally In the organization knowledge brokers are higher level managers (act as important asset) who have lot of years of experience in multiple domains and also have solid network with different organizations (by attending conference, by presenting papers, by doing social activities, By performing consultancy service to other or for government companies). They can perform both the roles (vertical role) running business unit and (horizontal role) share their knowledge with their peers in other business units. They know how to follow systematic approach to collect ideas from people working within organization and from other organization and then filter, context the knowledge using appropriate ways. Knowledge brokers help organization to increase their operation efficiency by implementing best knowledge sharing process among business units, improve decision making process by creating culture of taking advice from peer (Share their thoughts and views) before taking actual decisions. Knowledge broker also setup reward sharing (incentives) processes to motivate knowledge sharing (give and take) and also formalize cross unit interactions so both unit can integrate their expertise to solve business problems and create plus share knowledge among different units. So though technology is advance knowledge brokers are required to establish knowledge management related culture, motivate employee, and provide guidance to initiates and share knowledge management related activities .